Frequently Asked Questions
Explore Our FAQs
Frequently Asked Questions
We understand that choosing the right home care provider can come with many questions. Below, we’ve answered some of the most common inquiries to help you make informed decisions about the care of your loved ones.
1. What types of services do you provide?
We offer a wide range of non-medical home care services, including meal preparation, personal grooming, companionship, light housekeeping, medication reminders, and mobility assistance.
2. Are your caregivers trained and certified?
Yes, all of our caregivers are professionally trained and certified in accordance with Pennsylvania state regulations, ensuring they are fully equipped to provide top-quality care.
3. How do you ensure the safety and privacy of clients?
We are committed to maintaining the highest standards of safety and privacy. Our caregivers undergo extensive background checks, and we strictly adhere to HIPAA regulations to protect your loved ones’ personal information.
4. Can I change or cancel services if my needs change?
Yes, our services are flexible and can be adjusted at any time to meet the changing needs of your loved ones. Simply contact our office, and we will work with you to modify or cancel the services as needed.
5. How do I know if my loved one needs home care?
If your loved one is struggling with daily tasks such as cooking, cleaning, personal hygiene, or simply needs companionship, home care may be the right solution. We can assess their situation and help determine the appropriate level of care.
6. Do you offer 24/7 care?
Yes, we offer 24-hour care to ensure your loved one is never alone, especially in cases where constant supervision or assistance is needed.
7. How do I transfer from another agency to your services?
Transferring to Hands to Hold Homecare is a simple and seamless process. Contact us, and we’ll handle all the details to ensure a smooth transition for your loved one.
8. Will my insurance cover home care services?
We accept Medicaid and other insurance plans, depending on the type of coverage. We recommend contacting us to verify your specific insurance details and eligibility.
9. What is the process for starting services?
The first step is to contact us for a consultation. We will discuss your loved one’s needs and develop a personalized care plan. Once the plan is in place, we will match you with a caregiver who is best suited to your situation.
10. What if my loved one has special dietary needs?
Our caregivers are trained to accommodate special dietary requirements. Whether it’s preparing meals for individuals with diabetes, food allergies, or other restrictions, we ensure their needs are met.
11. Do you provide transportation services?
While we primarily focus on in-home care, our caregivers can assist with arranging transportation for medical appointments or other necessary outings as part of our support services.
12. How do I get in touch with you if I have more questions?
You can reach out to us via our Contact Us page, phone, or email. We are always happy to answer any additional questions and help guide you through the home care process.